The Ventorus Refund & Cancellation Policy underscores transparency and honesty in its operational framework, ensuring clients comprehend the terms dictating refunds and cancellations. The policy endeavors to streamline and ensure a positive experience for all stakeholders.
Refunds
The eligibility for refunds depends on particular conditions. For instance, refunds may be approved if orders remain unfulfilled despite account deposits, provided clients provide a valid rationale. However, it’s crucial to understand that Ventorus does not refund funds lost in trading endeavors.
Image source: Refund and cancellation policy at Ventorus
Refund procedures are streamlined for efficiency and promptness. Upon receipt of a refund request, the company pledges to process it within five business days during standard working hours. Requests submitted outside of these hours will be addressed starting from the following working day.
Clients must meet specific account opening prerequisites within 15 days from the date of receiving their application. Failure to meet these requirements within the designated period may lead to application rejection, with any remaining balance refunded using the initial deposit method.
Ventorus strictly caters to clients aged 18 and older, and registrations by minors are viewed as violations of the Client Agreement. Such breaches lead to the termination of trading accounts, with refunds issued within 15 days.
Account terminations can result from violations of the Client Agreement or directives from regulatory authorities. Any remaining funds in the trading account are refunded within 15 days of termination.
Additional fees might apply to processed refunds, as detailed in the General Fee Policy. The processing duration for refund requests varies based on the payment method used, and further details may be required during the refund process, potentially causing delays in processing.
Ventorus retains the authority to review and modify its Refund Policy at its discretion, and clients are considered to have agreed to these terms and any subsequent revisions upon using the company’s website and services.
Should customers have inquiries regarding the Refund Policy, they can reach out to Ventorus via email at [email protected].
Image source: Contact Ventorus
Ventorus remains steadfast in its commitment to fostering trust and transparency in its customer relationships, and the company’s refund and cancellation policy underscores this commitment.
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